FREQUENTLY ASKED
QUESTIONS
Q1. What are the payment options available?
A. Credit card: Visa, AMEX, Diners, JCB, master can be used.
Q2. How much is the shipping fee?
A. It is 700 yen all prefecture in Japan.
Free shipping fee : Total purchase price is 20,000 yen or more including tax.
The OVERSEAS delivery is as below:
Please check link below for details.
About delivery and refund
Q3. How long does it take to ship?
A. We will ship within 5 business days of your order.
It may take some time to ship if orders are concentrated or during long holidays.
Please note that. If you have any questions, please contact us at info@flamingosquat.com .
Q4. Is it possible to return or exchange products?
A. We accept exchanges and returns. Our return policy will be
1.Different colors delivered
2.Different size delivered
If you wish to return or exchange the item, please contact us from info@flamingosquat.com within one week after the item arrives.
In addition, please note that you will be responsible for all return charges and credit card fees for returns and exchanges at your convenience.
* Customers can exchange the product only once if the product is in stock.
Q5. Do you support overseas delivery?
Q6. What are Pre-order items?
A. We sell pre-ordered items and pre-launch products as reserved products.
This is a system that guarantee you to purchase products when they arrive.
Please check the delivery date on each product page.
Q7. How will the product size be expanded?
A. The size varies depending on the item, so please check the details page of each product.
Q8. What should I do if I do not receive the email?
A. If you do not receive the email sent from Flamingo Squat (purchase notification email, shipping completion email, etc.) or the reply email from customer support, please check the following points.
・ Is the email address entered correctly?
There seems to be a mistake in entering the email address you enter when ordering or making inquiries. Please check again to make sure there are no mistakes before placing an order or making an inquiry.
・ It has been automatically sorted to the junk mail folder.
It may have been automatically sorted to the junk mail folder or other folders. Please search your mail folder at "flamingosquat.com".
・ Reception has been rejected
If you have entered your mobile phone's email address, the email you sent may be automatically rejected by the junk email filter feature provided by each carrier.
Please check the reception settings and set " info@flamingosquat.com " to receive by email address or "flamingosquat.com" to receive by domain.
If you still can't confirm the email, sorry to trouble you, but customer support
Please contact us at info@flamingosquat.com .
We usually reply within 2-3 business days.
Customer support Business hours: Weekdays 10:00 ~ 19:00 (JPN TIME)